FAQ
Frequently Asked Questions
What does Bokeh mean?
Bokeh, stemming from the Japanese word boke (暈け/ボケ) meaning "blur" or "haze", pertains to the aesthetic quality of the blur effect in out-of-focus areas of an image. This attribute greatly enhances the visual depth and complexity of photographic captures.
What is the origin of the Dallmeyer brand name?
Dallmeyer's name is an ode to John Henry Dallmeyer, a renowned Anglo-German optician who leveraged his expertise in telescope construction to create astounding photographic lenses during the 19th century. Known for their quality of Bokeh, Dallmeyer lenses symbolize our brand's commitment to crafting aesthetically pleasing photographic images.
Will Dallmeyer expand their range of lenses in future?
While our present focus is on M-mount lenses, our game plan includes the eventual production of lenses with other mounts to cater to a broader range of camera systems.
Will Dallmeyer strictly offer limited editions products?
Dallmeyer aims to provide a diverse range of options, including a core range as well as limited edition products with distinct features.
Who manages the Dallmeyer brand?
Dallmeyer lenses are manufactured and distributed by Photo-Vision s.r.o, based in Prague, Czech Republic. Our talented management team comprises seasoned professionals with significant experience from Leica-Camera.
From which location are Dallmeyer products shipped?
Dallmeyer products are shipped out of the Czech Republic to maximize logistical efficiency and diligence.
Which international regions does Dallmeyer cater to?
As a global brand, Dallmeyer ships products to all countries within the service reach of FedEx.
Why does Dallmeyer primarily use English for communication?
While our primary communication is in English currently, we are committed to incorporating more languages on our website to foster better communication with our diverse global clientele.
Where can potential customers procure Dallmeyer products?
Our products are exclusively available through our official Dallmeyer website. Currently, we do not operate through any retailers nor do we intend to establish a substantial retail distribution network in the near future.
What is Dallmeyer's policy on product warranty?
Every Dallmeyer product comes with a 3-year warranty from the purchase date. The original warranty card is compulsory for claim eligibility. Both shipping to us and return shipping after repair are covered by Dallmeyer.
Who should I contact for warranty related repair?
For warranty claims or repair requirements, please reach out to us at sales@dallameyer-optics.de.
What camera systems can utilize Dallmeyer lenses?
Our lenses are compatible with all cameras equipped with the Leica M mount, and with any suitable adapter for Leica M mount lenses. Extreme care is advised while handling and attaching adapters.
Can Dallmeyer lenses be used on cameras with smaller sensor formats than full frame, such as APS-C?
Yes, Dallmeyer lenses can be used on cameras with smaller sensor formats featuring a Leica M-mount. However, do consider the crop factor due to smaller sensor sizes when using our lenses.
How can I procure lens accessories like lens cap/hood?
While our website currently does not offer lens accessories, please address all related inquiries to sales@dallmeyer-optics.com.
How long are the usual delivery times for Dallmeyer products?
Relevant delivery timelines are upheld by FedEx. In general, orders placed before 2pm Central European Time are dispatched on the same day. Orders form out of the EU zone will go through the customs.
How can I check the details of my order?
Upon the completion of an order, an email outlining the details of the order will be sent to you. If you have a customer account, you can view these details directly on the website.
Does Dallmeyer entertain wholesale inquiries?
We do not engage in wholesale operations as it does not align with our business strategy.
Does Dallmeyer operate an affiliate program?
Currently, Dallmeyer does not offer an affiliate program.
Who can be contacted for press inquiries related to Dallmeyer?
For all press-related inquiries, please email our team at press@dallmeyer-optics.com.
Do you charge VAT on orders shipped outside the European Union?
No, we do not charge VAT on orders shipped to destinations outside the EU. However, please note that you may be subject to import duties, taxes, or other fees imposed by your local customs authority or government. Payment of these charges is the responsibility of the customer. We have no control over these charges and cannot predict what they may be. For more information, please contact your local customs office.
